Excerpt taken from Tom Huntley's Brand Ambassador Form:
Our customer was screaming for help. His machine was down and his shop would be put out of business if we could not help him immediately. Of course this happens at the end of the day and our turnaround time would have killed him. Tom was the closest technician we had available. I called Tom and told him the problem we had. Tom jumped into his van drove about 2 hours to the office in Greensboro to pick up a part, then drove to the customer’s location and fixed his machine. Tom got this job done very late at night. Our problem was that the job we had already committed to the following day was for another hot machine and a very good customer. Tom not asking for anything made the sacrifice and showed up early the next day to other customer to get their machine back up and running.
In this case we were able to satisfy two customers and get them back into production with very little down time. Both customers were greatly appreciative for the sacrifice Tom had made. These types of small sacrifices we make will result in us winning machine orders in the future.
Comments